Terms and Conditions

By placing an order on this site and/or delivering your passport(s), application(s) and/or supporting documents to A1 Passport & Visa you affirm that you have read and accept the terms and conditions and agree to our policies for this sale. If you do not understand the terms and conditions as stated, please contact us for clarification or seek consultation before placing your order.
A1 Passport & Visa reserves the right to modify these Terms & Conditions as needed, so it is necessary for you to review this agreement whenever accessing or using this site for a purchase.

Service fees: Processing, Consulate/Embassy, courier fees, shipping charges or any portion thereof are forfeited by the applicant or the person acting on his/her behalf and will not be refunded once an order has been placed on this site. Additionally, if a visa is suspended or rejected by the Consulate or the U.S Department of State fees will not be reimbursed to an applicant for any reason.

Processing times: Processing times for visa and passport services quoted by A1 Passport & Visa, are approximate and based on processing times provided by Embassy/Consulates and the U.S. Department of State under normal circumstances and are not guaranteed. Processing time should be calculated starting the next business day of the date when the documents are delivered to A1 Passport & Visa. Please note: the Consulate/Embassy or the Department of State. State may request additional documentation and may delay and/or deny processing of a passport and/or visa request at their discretion without further explanation. A1 Passport & Visa, LLC will not be held responsible for any travel delays, cancellations, financial and other losses due to denial or delay in processing of any requested product/service. The sole discretion on the issuance or duration of the issuance of a passport and/or visa is that of the State Department and/or Consulate or Embassy and A1 Passport & Visa has no say in this matter, irrespective of what an applicant requests on his/her application.

Refund Policy: A1 Passport & Visa does not offer refunds on cancelled, partially filled or unfulfilled orders. Please ensure that you need the requested service(s) before placing your order. If for any reason you wish to cancel your order within 24 hours of placing an order you may request a refund, but it is solely at the discretion of A1 Passport & Visa to honor such requests. To request a refund please send your email to: info@a1passportandvisa.com using “Refund Request” in the subject line or by calling us at 866.817.6169 and speaking with a customer service agent. In the event a refund is granted, a service fee of not less than $39 per traveler will be retained by A1 Passport & Visa. Refunds will either be credited back to the credit card used to make the initial order or a check will be retuned to the person listed on the credit card within 15 business days of the request for cancellation is approved. Please note: shipping fees will be borne by the customer in the event fees were not prepaid, otherwise we will return your documents with the air bill you have provided.

Fees and Payments: You agree to pay all fees and charges for any products or services offered for sale by A1 Passport & Visa or by any other vendor, contractor or service provider through A1 Passport & Visa. You shall pay all applicable service, State Department, Consulate/Embassy fees, taxes and shipping charges relating to the purchase of any products or service. Requirements and fees related to the processing of passports and visas are subject to change without notice, including, but not limited to, Consulate/Embassy fees, application forms and documentation required for passport and/or visa issuance. If fees shown on website are changed by the State Department and/or Consulate/Embassy the customer agrees to pay the adjusted fee for this entity.

Shipping: A1 Passport & Visa uses FedEx exclusively for all its shipping needs unless the customer provides his/her own return shipping label, to which we will use to return your documents and/or product. A1 Passport & Visa will hot be held liable for delivery failures of any shipping company. It is not the responsibility of A1 Passport & Visa to keep tracking information if customer provides his/her own return shipping label. A1 Passport & Visa uses standard shipping envelopes and packing materials provided by FedEx, UPS, USPS and LSO. Sometimes documents can be damaged or lost during shipping, A1 Passport & Visa will not be held responsible for any damage or loss that occurs once the package has been presented to a FedEx office, FedEx, UPS, USPS or LSO authorized agent or is placed in a FedEx, UPS, USPS or LSO drop box. A1 Passport & Visa is also not responsible for any documents contained within the FedEx package while the product is in transit. A1 Passport & Visa strongly encourages its clients to use shipping services that provide real time tracking of packages. A1 Passport & Visa, LLC is not responsible for delivery failures or mistakes by shipping company. Additionally, we are not held responsible to track or locate your package once it has been placed for shipment. A1 Passport & Visa cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, and availability of service or any other claims. Shipments will be delivered without a signature requirement, unless a signature requirement is requested by the customer in writing.

Service Description: A1 Passport & Visa does its best to correctly describe all services that appear on the website. However, A1 Passport & Visa does not warrant that all the statements, definitions, and descriptions are most current, compete, accurate, and error free. Embassies/Consulates and the Department of State often change their requirements and fees without prior warning and changes can take effect immediately. You agree to hold A1 Passport & Visa, LLC harmless in this instance.

Service Provided: Requirements and fees related to the processing of passports and/or visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Embassies/Consular and U.S. Passport Agency officials may request additional documentation at their discretion. They may also decline issuance of travel documents, visa or passport without disclosing the reason for denial. Processing time for visas and passports quoted by A1 Passport & Visa are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. A1 Passport & Visa, LLC will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. A1 Passport & Visa, LLC reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Communications: By using this site and our services you give A1 Passport & Visa your express permission to contact you via regular mail, email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.

Intellectual Property: This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the U.S. and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on A1 Passport & Visa are the sole property of A1 Passport & Visa and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of A1 Passport & Visa. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. A1 Passport & Visa is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.
Copyrights and Trademarks compliance: A1 Passport & Visa takes all steps necessary to ensure compliance with and honoring intellectual property rights of others. You hereby agree to hold A1 Passport & Visa free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify A1 Passport & Visa of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow A1 Passport & Visa sufficient time to investigate and respond to any such infringement or accusation before taking any legal action.

Indemnification: You shall indemnify, hold and save harmless, and defend at your own expense A1 Passport & Visa, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

Termination: You agree that A1 Passport & Visa shall have the right to terminate your ability to access this site at any time without notice and you that will not hold A1 Passport & Visa responsible or liable for any damages whatsoever.
Links: This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use: This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Disclaimer: All the information on this web site is provided “as is” and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall A1 Passport & Visa be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. A1 Passport & Visa hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, A1 Passport & Visa, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. A1 Passport & Visa does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Entire Agreement: This agreement constitutes the entire agreement between you and A1 Passport & Visa and supersedes any and all prior agreements, statements or representations regarding A1 Passport & Visa. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of the state of Texas, USA.